top of page

TERMS & CONDITIONS

ONLINE COACHING TERMS - HUMAN 1st PERFORMANCE

 

Welcome to Human 1st Performance LTD, an online fitness coaching platform founded by David Tilston. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully, and contact us if you have any questions.

 

​

1. Acceptance of Terms

By using our website and services, you confirm that you have read, understood, and agree to these terms and conditions, as well as our privacy policy. If you do not agree with any part of these terms, you must not use our services.

 

​

2. Services

Human 1st Performance LTD provides online fitness coaching services including but not limited to personalized workout plans, fitness & health advice. All content and services provided are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

 

​

3. User Responsibilities

You are responsible for ensuring that all information you provide to us is accurate and up-to-date. You agree to follow all exercise plans and information provided to you by Human 1st Performance LTD at your own risk, and consult with a healthcare professional before starting any new fitness program. If you have had ANY medical condition prior to joining or an existing medical condition on joining it is essential that this is disclosed to your coach. You also agree that if any medical condition is experienced during a training progamme, stop and seek the appropriate medical assistance at the earliest opportunity. Your coach should also be informed as soon as possible and a green light must be given by a medical professional prior to resuming training.

 

​

4. Online Coaching Payments and Refunds

All payments for services must be made in advance. Please note that all subscriptions are charged on a monthly basis (as stated on the programme overview page and payment page) these will continue to charge the payment method used until cancelled. Refunds are available within 14 days of the initial purchase, provided that you have not yet started the coaching program. If you have started the coaching programme, one month will be charged to cover the initial sign up process, call and programme design, no further payments will be taken. 

If you are on a monthly subscription and wish to cancel, please cancel via your dashboard or inform me via email (at info@dtilston.com) and a cancellation will be arranged at the earliest opportunity and no further payments will be taken. If you have emailed and a payment has been taken prior to the cancellation taking place then the last payment will be returned as soon as possible. 

If there are any concerns regarding refunds please contact the team directly at the earliest opportunity so an arrangement can be made.

 

​

5. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, and images, is the property of Human 1st Performance LTD and is protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

 

​

6. Limitation of Liability

Human 1st Performance LTD is not liable for any injuries or health conditions that may occur as a result of following our fitness programs or advice. You agree to release Human 1st Performance LTD, David Tilston, and any associated parties from any and all liability related to injuries or health conditions that may occur.

 

​

7. Termination

We reserve the right to terminate your access to our services at any time, without notice, for conduct that we believe violates these terms and conditions or is harmful to other users of our services, us, or third parties, or for any other reason.

 

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.

 

​

9. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Your continued use of our services following the posting of changes will mean that you accept and agree to the changes.

 

​

10. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at: Email: info@dtilston.com

EVENT ATTENDANCE & BOOKING TERMS & CONDITIONS - HUMAN 1st EVENTS LTD

 

1 - All event deposits are non-refundable regardless of circumstances and full fees are non refundable within a 30 day period preceding the start of the event or after the final instalment date (please see point 3*). If additional transfer or card payment fees are required (2% UK & European and 3.5% International cards) this must be covered by the payee to ensure that the full payment amount is received by the host, after processing fees are subtracted. For example £500 deposit with a 3.5% payment fee means a total amount of £517.50 must be paid to ensure £500 is received. 

 

​

2 - The full value of the event must be settled as stated by the payment schedule specific to that event. All fees transferred are to hold your space (see point 3*). As stated in point 1, if additional transfer or card payment fees are required (2% UK & European and 3.5% International cards) this must be covered by the payee to ensure that the full payment amount is received by the host, after processing fees are subtracted.. For example a £2500 room fee with a 3.5% payment fee means a total amount of £2587.5 must be paid to ensure £2500 is received.

 

​

3 - Refunds will only be issued for an event if your spot can be filled prior to the event occurring, or, if your room can be returned to the hotel / venue prior to the event.​ The percentage to be returned is at the hosts discretion based upon individual circumstances. If your spot can be filled you will be refunded 100% of the fee (not including the deposit). However if the spot cannot be filled or the hotel is unable to release (and refund the price of the accommodation) a full charge (of funds submitted) will be retained by the host.

 


3b - Please note that all refund and payment policies apply regardless of medical reasons (including quarantine), travel disruptions (including cancellation or rescheduling) and event cancellation due to unforeseen circumstances affecting the venue and/or teacher. Because of this it is highly advised that travel insurance is purchased to cover all eventualities as we will be unable to issue a refund. 

 

​

4 - Incase of government issued guidance that prevents ones attendance (natural disaster, pandemic, health risk, terrorism threat or risk to life) alternative arrangements will be made at the discretion of the host, the event will be re-scheduled and money can be transferred to another event at the same venue within 1 calendar year. Please note that if the value of a different event is higher the total fee will be offset against this value unless stated, if the event is identical, but at a higher fee, your initial payment price will be honoured and you will not be requested to pay the difference. 

​​

​

5 - Various room options are provided on booking with the option to upgrade (if these rooms are available) offered to all. By choosing a standard room you accept that these provide basic amenities for the duration of your stay & upgrades will provide a higher level of service at an additional cost. Rooms are allocated by the hotel based on which room type you have paid for as part of your booking and total booking fees include; administrative fees, exchange rate fees, coaching, accommodation, cleaning and food.

 

PRIVACY POLICY - HUMAN 1st PERFORMANCE / HUMAN 1st EVENTS LTD

​

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through this website. When we collect, store and use your personal information, we do so in accordance with the rules set down in the General Data Protection Regulation.

 

​

1. PERSONAL INFORMATION

The types of personal information or personal data we may collect about you include:

 

  • your email address, first name and last name when you create a members account;

 

  • your payment information;

 

  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;

 

  • communications between you and David Tilston or the team at 'Human 1st Performance' or 'Human 1st Events LTD,. For example, we may send you service-related emails (e.g. account verification). 

 

  • additional personal information that you provide to us, directly or indirectly, through your use of our site, associated social media platforms and/or accounts from which you permit us to collect information; and

 

  • any other personal information requested by us and/or provided by you.

 

 

2.  HOW WE USE YOUR INFORMATION

 

We may use information that we receive to:

 

  • help you efficiently access your information after you sign in

 

  • remember information so you will not have to re-enter it during your visit or the next time you visit the site;

 

  • provide personalised content and information to you and others, which could include online ads about current or future content and products. This may also include other forms of marketing

 

  • by signing up or purchasing a product you agree that the information provided will be stored and used to keep you informed of events, products and offers. You have the right to ask for this information to be removed at any time under EU Law, by simply unsubscribing at the bottom of any email, or by email to info@dtilston.com - please allow a maximum of 5 working days for this process to be completed.

 

  • provide, improve, test, and monitor the effectiveness of our service

 

  • develop and test new features

 

  • monitor analytics such as total number of visitors, traffic, demographic patterns, browser sessions and location data.

 

  • diagnose or fix technology problems

 

 

3.  SHARING OF YOUR INFORMATION

 

  • We may use third-party analytics tools to help us measure how you use this website and only this website. These tools collect information sent by your device or our site, including how you like to use our software and website which can help us in improving our site.

 

  • 'David Tilston' may invite you to provide information through feedback on features on our website or software; we may send out e-mail inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.

 

  • We will not rent or sell your information to third parties outside 'Human 1st Performance' AND 'Human 1st Events LTD',  without your consent, except as noted in this Policy. 

 

Please note that we use the following third parties to process your personal information:

 

  • Wix

  • Ascend by Wix

  • Paypal

 

Parties with whom we may share your information:

 

  • We may share user content - not personal information - with potential business partners, service providers as a way of improving our service and providing relevant content. This will be done under confidentiality terms.

 

  • We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.

 

  • We may be required to disclose your information without your prior consent by law for the following reasons:

 

  • Comply with law or legal process

 

  • Protect and defend our rights and property, or the rights and property of a third party

 

  • Protect us against misuse or unauthorized use of any of 'Human 1st Performance', 'Human 1st Events LTD' or David Tilston's products, software, services, or other proprietary materials

 

  • Prevent and address fraud and other illegal activity.

 

 

4.  HOW WE STORE YOUR INFORMATION

  

  • We use reasonable precautions to help keep your personal information safe and stored securely. However, 'Human 1st Performance' AND 'Human 1st Events LTD', cannot ensure the security of any information you transmit to 'Human 1st Performance' AND 'Human 1st Events LTD' or guarantee that information on the site may not be accessed, disclosed, altered, or destroyed.

 

  • You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and 'Human 1st Performance' AND 'Human 1st Events LTD', at all times. 

 

  • We are not responsible for the functionality, privacy, or security measures of any other organisation.

 

  • Following termination or deactivation of your account, 'Human 1st Performance' AND 'Human 1st Events LTD', may retain information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes.

 

 

5.  LINKS TO OTHER WEBSITES

Our site may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

 

 

6.  AMENDMENTS

We may, at any time and at our discretion, vary this Privacy Policy to fall inline with government directives, social and economic changes and circumstances that require an amended policy.

bottom of page